NARPM Pensacola – Managing Teams & Improving Customer Service Through KPIs

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Date(s) - May 14, 2020
3:00 pm - 4:00 pm

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Join us on Thursday, May 14th for a virtual chapter meeting with guest host Anne Lackey, Co-founder of HireSmart VA’s. Her presentation: Managing Teams & Improving Customer Service Through KPIs is a valuable presentation on Key Performance Indicators and VA’s versus employees. and why we need both in our business.

-Key performance indicators (KPIs) is a way of keeping score.

-We will share some KPIs we track in our Property Management Company

-Why we feel you should have them

-How to develop meaning KPIs for you & your team

-How to communicate KPIs standards and get your teammates onboard too

When: Thursday, May 14, 2020 at 3 pm.

Where: This is a virtual meeting. You will receive a webinar meeting link once you have registered.

Cost: $5 for non-NARPM® members and free for NARPM® members. RSVP today.

About our speaker:

Anne Lackey loves starting and running businesses. Mark Lackey has always been fascinated with making things work better and run smoother. Together they bring a unique perspective in their teachings & training. As Owners of a Property Management firm for over 16 years, they have never had a traditional office and love to share with others how they manage to work, play, and balance life.

Together they have co-founded and run multiple businesses simultaneously for 2 decades. By coaching and consulting with hundreds of CEOs and Executives, they have found 3 common core business problems: Owner Overwhelm, Staff Turnover & Failures & Poor Customer Service/Follow Up and they love to teach others how to solve these issues.